Help Centre
Find answers to common questions, learn how to use our platform, and get in touch with our support team.
Overview
Getting Started
New to AptInova? Learn how to set up your account and explore our key features.
Need immediate assistance?
Our support team is ready to help you with any questions or issues.
Account Management
Creating an Account
To create an AptInova account:
- Click "Sign Up" at the top of the page
- Choose your account type (Candidate or Employer)
- Enter your email address and create a password
- Verify your email address by clicking the link in the confirmation email
- Complete your profile information
We recommend using passkeys or enabling two-factor authentication for enhanced security.
Managing Account Settings
You can manage your account settings by clicking on your profile icon in the top-right corner and selecting "Settings". From there, you can:
- Update your personal information
- Change your password
- Manage notification preferences
- Update privacy settings
- Link social media accounts
- Manage connected applications
Account Recovery
If you've forgotten your password or are having trouble accessing your account:
- Click "Sign In" at the top of the page
- Select "Forgot password?"
- Enter the email address associated with your account
- Follow the instructions sent to your email to reset your password
If you no longer have access to your email, please contact our support team for assistance.
For Candidates
Frequently Asked Questions
Is it free to apply for jobs on AptInova?
Yes, creating a candidate account and applying for jobs on AptInova is completely free. We don't charge candidates for any of our basic services.
Can employers see when I view their job listings?
No, employers cannot see when you view their job listings. They will only be notified when you submit an application.
How do I make my profile private?
Go to Settings > Privacy, where you can control who can view your profile, contact you, and see your activity. You can set your profile to "Private" to hide it from employer searches.
Optimizing Your Profile
A complete and optimized profile increases your chances of being discovered by employers. Here are some tips:
- Professional photo: Add a clear, professional headshot
- Detailed experience: Include specific accomplishments and metrics from previous roles
- Skills section: Add relevant skills that match your target positions
- Portfolio: Include samples of your work when applicable
- Education & certifications: List all relevant qualifications
- Keywords: Include industry-specific keywords throughout your profile
Remember to keep your profile updated as you gain new skills and experiences.
For Employers
Posting a Job
To create an effective job posting:
- From your dashboard, click "Post a Job"
- Fill in the job details (title, location, type, salary range)
- Write a compelling job description including responsibilities and requirements
- Add screening questions if desired
- Select any assessments you want candidates to complete
- Review and publish your listing
For best results, be specific about requirements but avoid overly restrictive criteria that might exclude qualified candidates.
Managing Applications
AptInova's Applicant Tracking System helps you efficiently manage candidates:
- View all applications in your dashboard
- Filter candidates by skills, experience, or assessment scores
- Add notes and ratings for each candidate
- Move candidates through your customized hiring pipeline
- Schedule interviews directly through the platform
- Send automated or personalized communications
Pro tip: Use the batch actions feature to manage multiple candidates simultaneously, saving you valuable time.
Employer Resources
Access additional resources to optimize your recruiting process:
Billing & Payments
Subscription Plans
AptInova offers several subscription tiers for employers:
- Basic: For occasional hiring needs
- Professional: For regular recruiting
- Enterprise: For high-volume hiring
View detailed plan comparisons on our Pricing page.
Payment Methods
We accept the following payment methods:
- Major credit cards (Visa, Mastercard, Amex)
- PayPal
- ACH bank transfers (US only)
- Wire transfers (for annual Enterprise plans)
All transactions are securely processed and encrypted.
Billing FAQ
How do I update my payment information?
Go to Settings > Billing & Payments > Payment Methods to update your card information or add a new payment method.
When will I be charged?
For monthly subscriptions, you'll be charged on the same date each month. For annual subscriptions, you'll be charged once per year on your subscription anniversary.
How do I get a receipt or invoice?
Receipts and invoices are automatically emailed to your billing email address. You can also download them from Settings > Billing & Payments > Payment History.
What is your refund policy?
We offer a 14-day money-back guarantee for new subscriptions. After this period, subscriptions are non-refundable. Please review our full refund policy in our Terms of Service.
Privacy & Security
Data Protection
AptInova takes data protection seriously. Here's how we protect your information:
- All data is encrypted in transit and at rest
- Regular security audits and penetration testing
- Strict access controls for employee access to user data
- Compliance with GDPR, CCPA, and other privacy regulations
- Optional two-factor authentication for all accounts
For detailed information, please review our Privacy Policy.
Securing Your Account
We recommend the following best practices to keep your account secure:
- Use a unique, strong password for your AptInova account
- Enable two-factor authentication
- Use passkeys for passwordless authentication when available
- Regularly review your account activity for unauthorized access
- Log out when using shared or public computers
- Keep your email account secure, as it's used for account recovery
If you suspect unauthorized access to your account, change your password immediately and contact our support team.
Technical Issues
Common Technical Problems
The page isn't loading or is showing errors
Try clearing your browser cache and cookies, then reload the page. If problems persist, try using a different browser or device.
I can't upload my resume or documents
Ensure your file is in a supported format (PDF, DOCX, TXT) and is under the 5MB size limit. If you're still having trouble, try converting your file to PDF format.
The mobile app is crashing
Ensure you have the latest version of the app installed. Try closing all background apps, restarting your device, and reopening the app. If issues persist, reinstall the app.
I'm not receiving emails from AptInova
Check your spam/junk folder. Add support@aptinova.com to your safe senders list. Verify your email address is correct in your account settings.
System Requirements
For the optimal experience when using AptInova, please ensure your system meets these requirements:
Web Browser
- Chrome (latest 2 versions)
- Firefox (latest 2 versions)
- Safari (latest 2 versions)
- Edge (latest 2 versions)
Mobile Apps
- iOS 14 or later
- Android 9.0 or later
Contact Support
Support Options
Live Chat
Available 9am-5pm PT, Mon-Fri